Brolla has two separate sign-ins, and it’s easy to mix them up. Your billing — invoices, subscription, payment — lives in the Freemius customer portal. Getting help — tickets and replies — lives in Brolla Support at support.brolla.app. They are different accounts with different logins, so your billing login will not get you into Support.

Register for Support first (in the app)

Before you can sign in to Support, you need to register your email from inside Brolla. Open the app and go to Settings ▸ Support, then add your name and email under Support account and save. This creates your support account.

Sign in to Support

Once you’ve registered, go to support.brolla.app and enter the same email you used in the app. Support emails you a one-time sign-in link — click it and you’re in, with no password to remember. From there you can open a ticket and see My Tickets.

It’s not your billing login

If you try to sign in to Support without luck, the usual reason is that you haven’t registered in the app yet — billing portal accounts don’t carry over. Set up your support account in Settings ▸ Support first, then request the sign-in link again.