Troubleshooting
Fix common issues.
Getting help and reporting a bug
Everything in Settings ▸ Support — docs, a support account, bug reports, logs and diagnostics — and what stays private.
How to go back to an earlier version of Brolla
How to safely return to a previous version of Brolla: export a backup first, then download and reinstall the older installer.
Signing in to Support (it’s separate from billing)
Brolla Support uses a different login from the billing portal — register your email in Settings ▸ Support first, then sign in with a one-time link.
When a video won’t preview or plays choppy
Fix stuttering playback and codecs that can't preview by building a lightweight preview — your originals stay untouched.
